crawl. support
Help with crawl., the snake game for iPhone. If your question isn't answered below, email us and we'll reply as soon as we can.
To report a bug, include your iPhone model, iOS version and the app version (shown at the bottom of Settings). You can also use Settings › Report a bug in the app.
Frequently asked questions
How do I restore my purchases?
Open Settings › Restore purchases while signed in with the same Apple ID you bought with. Skins and titles come back. Consumables such as power-up packs and continue tokens are used up when spent and can't be restored.
I paid but didn't get my item.
Close and reopen the app while online. Any purchase the App Store hasn't finished delivering is processed automatically on launch. If it still hasn't arrived, email us with the date of purchase; the receipt from Apple helps.
How do I keep my progress on a new phone?
Go to Settings and link your game with Sign in with Apple. Your progress is then saved to the cloud and restored when you sign in on another device.
How do I delete my account and data?
Open Settings › Delete account. This permanently deletes your cloud save, your leaderboard entry and your account, and resets the game on that device. Purchases stay tied to your Apple ID. You can also email us to request deletion.
Why am I asked about tracking?
The game shows optional rewarded ads, which you choose to watch for a second chance or a free booster. The first time you choose to watch one, iOS asks whether ads may be personalized. Saying no only means the ads won't be personalized.
Someone on the leaderboard has an offensive name.
Email us the name and which leaderboard (global or weekly) and we'll remove it.